Privacy Policy

True Cut provides cannabis cultivar genetic identity documentation for breeders, cultivators, and related business operators. This Privacy Policy explains how we handle information submitted through the website, account system, order workflow, and related communications.

Information we collect

• Account and contact details, including name, business name, email address, phone number, and order contact information.
• Business and order details, including shipping address, optional license number, grow type, cultivar names, sample metadata, source notes, and handling notes.
• Payment and checkout records needed to connect a hosted payment transaction to a True Cut order. True Cut does not store full card numbers.
• Technical site information such as browser, device, IP address, pages visited, and security logs generated by the hosting and application infrastructure.
• Messages or support requests sent through email, account workflows, or other contact paths.

How we use information

• Create and maintain breeder accounts and order records.
• Process orders, coordinate sample handling, support lab processing, and prepare the Forensic Identity Dossier.
• Communicate about order status, sample requirements, policy questions, and support requests.
• Improve site reliability, security, customer support, and the genetic identity workflow.
• Meet business, tax, regulatory, recordkeeping, and dispute-resolution obligations.

How information is shared

True Cut shares information only as needed to operate the service. This can include payment processors, hosting and database providers, email and support tools, sequencing or genotyping service providers, professional advisors, and authorities when required by applicable law.

Genetic and sample information

Sample metadata, marker data, similarity results, and dossier outputs are used to provide cultivar identity documentation and maintain reviewable order records. Public site examples do not expose private customer names, raw genotypes, or unpublished customer sample identifiers.

Retention, choices, and contact

True Cut keeps records for as long as needed to provide the service, maintain scientific and business documentation, resolve disputes, and comply with legal obligations. To ask about privacy, account data, or policy requests, contact info@truecut.co.